About AiReal Apparel
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Who is AiReal Apparel? What does the name AiReal mean?
AiReal Apparel is a Virginia based clothing brand specializing in streetwear clothing and accessories. AiReal Apparel products draw inspiration from sports, hip-hop culture, cultural roots, and modern lifestyle. Our motto is to "Stay Fly, Stay Real... AiReal!" Click here to learn more about AiReal Apparel.
- Can I find AiReal Apparel in stores?
AiReal Apparel clothing can be purchased at Mely's Market in Virginia. Keep on the lookout for AiReal Apparel in a store near you! If you are a retailer and would like AiReal Apparel product placement in your storefront, feel free to contact us to discuss the opportunity.
You can also shop AiReal at our trusted online retailers Karmaloop, Teespring, and Spreadshirt.
- Can AiReal Apparel be found on social networking sites such as FaceBook, Twitter, Tumblr, YouTube, and MySpace?
Yes, check out our contact page and you will see that you can follow AiReal Apparel online on FaceBook, Instagram, Twitter, MySpace, Tumblr, FormSpring, Lookbook, and YouTube! Follow us, show us some love, and tell a friend to tell a friend!
- When is the next AiReal Apparel event?
Click here to view our events calendar for upcoming AiReal Apparel events.
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Payments & Checkout
- What forms of online payment do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts. All transactions are processed using Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website.
- What is the PayPal Express Checkout payment option?
The PayPal Express Checkout payment option allows customers to quickly make a payment using an existing PayPal account or a major credit card without creating a customer profile on www.airealapparel.com. Note that a PayPal account is NOT REQUIRED to make a credit card payment via PayPal Express Checkout.)
- How secure is this transaction?
The shopping bag software technology on this site automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Will I be charged for sales tax for this online purchase?
A retail sales tax of 6% will be applied to online orders for customers who reside in the state of Virginia only. Retail sales tax is not applied to the shipping cost for your purchase.
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Shipping
- What methods of shipping do you offer to ship AiReal Apparel merchandise to online customers?
All AiReal Apparel merchandise shipments are shipped via the United States Postal Service. Domestic Shipping Methods are: Express, Priority, First Class (packages weighing less than 13 ounces), and Parcel Post. International Shipping Methods are: Global Express, Express Mail International, Priority Mail International, and First Class Mail International.
- Do you ship internationally?
Yes, we ship internationally to all countries across the world. International shipments are shipped via United States Postal Service Express Mail International, Priority Mail International, or First Class Mail International.
- How much will it cost to ship my order?
Upon adding products to your shopping bag, you can view the estimated shipping costs for the various USPS shipping methods prior to completing the checkout process.
- How long will it take for my order to arrive to me?
Orders received by AiReal Apparel prior to 12 noon EST will be shipped on that same business day. Orders received by AiReal Apparel after noon EST will be shipped on the following business day. Once shipped from an AiReal Apparel inventory location, the package mailing transit time is dependent on the shipping method as follows (in business days): Domestic: Express (Overnight), Priority (2-3 days), First Class (2-3 days), and Parcel Post (2-9 days). International Shipping Methods are: Global Express (1-3 days) Express Mail International (3-5 days), Priority Mail International (6-10 days), and First Class Mail International (6-20 days).
- Is the free shipping promo valid toward international orders?
The AiReal Apparel free shipping promotions are only valid towards domestic US orders.
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Returns & Exchanges
- What is your return policy?
If you are not fully satisfied with your purchase and would like to return your merchandise, you may return your merchandise within 10 days of the date of merchandise receipt on items that HAVE NOT BEEN WORN, ALTERED, OR WASHED. Please note: We do not refund initial shipping and handling charges paid by the customer as part of the original purchase. All return shipping costs for merchandise are the responsibility of the customer (including the return original shipping fee for items that were initially shipped for free). Sale items are final sale and are not available for return - these items may only be exchanged for another product or store credit.
Merchandise returns must be accompanied by the Transaction ID and/or Receipt Number from the original purchase along with the AiReal Apparel Return Form. Click here to download the AiReal Apparel Return Form.
- What is your exchange policy?
If you are not fully satisfied with your purchase and would like to exchange your merchandise, you may return your merchandise within 21 days of the date of merchandise receipt on items that HAVE NOT BEEN WORN, ALTERED, OR WASHED. Please note: We do not refund initial shipping and handling charges paid by the customer as part of the original purchase. All return shipping costs for merchandise are the responsibility of the customer (including the return original shipping fee for items that were initially shipped for free). If the exchange results in a total amount exceeding the original purchase total, an invoice will be provided to the customer detailing the applicable costs difference. If the exchange results in a total amount less than the original purchase total, AiReal Apparel will send the difference amount owed to the customer as part of the exchange package. Merchandise exchanges must be accompanied by the Transaction ID and/or Receipt Number from the original purchase as well as the details for the desired item(s) to be exchanged with. Merchandise exchanges must also be accompanied by the AiReal Apparel Exchange Form. Click here to download the AiReal Apparel Exchange Form.
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Products & Merchandise
- Are AiReal Apparel products available for wholesale/bulk purchasing?
Yes we would love to sell AiReal Apparel to your family, organization, or store at a wholesale price for a quantity or more of the same product design. Click here to view the AiReal Apparel Wholesale information page to view the cost sheet and order form for wholesale/bulk purchasing.
- What are the dimensions of the shirts, sweatshirts, and/or tanks?
Click here to see the mens, womens, and kids AiReal Apparel sizing charts.
- When will you be restocking this out of stock product?
Sold out AiReal Apparel products will be restocked as soon as possible based on customer and seasonal demand. If there is a specific product(s) that you would like restocked, please e-mail us with @ info@airealapparel.com to place the specific design, color, size, and gender on back order.
Alternatively, feel free to shop our trusted satellite sites: Teespring and Spreadshirt for AiReal Apparel. Place your order through those sites and have the products delivered directly to you.
- A product is out of stock, can I place this product on backorder?
If there is a specific product(s) that you would like restocked, please e-mail us with @ info@airealapparel.com to place the specific design, color, size, and gender on back order. Please note that not all back order requests may be fulfilled due to production schedules, seasonal changes, and such.
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Custom Orders & Services
- Can I make a custom order for an existing AiReal Apparel product design?
Don't see a colorway, size, or make of an existing AiReal Apparel product that you like? No problem, contact us and we will do our best to get your custom order made for you as quickly as possible. Additional charges may be applied to custom orders as necessary.
- Can AiReal Apparel design and/or print custom designs that are not part of the AiReal Apparel collection?
Yes, click here to view our custom Apparel page via our sister company CarVa Screenprint & Sign Company. If you have a pre-made design that you would like to get printed onto apparel, fill out the custom order form as appropriate and we can make your vision a reality. Or, if you have a shirt design in mind that you would like for AiReal Apparel to custom design for you, we will put our team to work to create your desired design. Contact us or submit the Custom Apparel Design Order Form to AiReal Apparel to begin the custom design process.
- Can AiReal Apparel design custom designs for non-apparel products?
Yes, click here to view our custom services page via our sister company CarVa Screenprint & Sign Company to see our portfolio of custom logos, greeting cards, web graphics, flyers, invitations, and print graphics. Whether you have a pre-made design or you would like AiReal Apparel to create the design for your vision, we have the services to produce a custom product of your desire. Contact us or submit the Custom Design Order Form to AiReal Apparel to begin the custom design process.
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