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Frequently Asked Questions

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    Payments & Checkout
  • What forms of online payment do you accept?

    We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts. All transactions are processed using Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website.
    Visa Mastercard American Express Discover eCheck PayPal


  • What is the PayPal Express Checkout payment option?

    The PayPal Express Checkout payment option allows customers to quickly make a payment using an existing PayPal account or a major credit card without creating a customer profile on www.airealapparel.com. Note that a PayPal account is NOT REQUIRED to make a credit card payment via PayPal Express Checkout.)


  • How secure is this transaction?

    The shopping bag software technology on this site automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


  • Will I be charged for sales tax for this online purchase?

    A retail sales tax of 6% will be applied to online orders for customers who reside in the state of Virginia only. Retail sales tax is not applied to the shipping cost for your purchase.

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    Shipping
  • What methods of shipping do you offer to ship AiReal Apparel merchandise to online customers?

    All AiReal Apparel merchandise shipments are shipped via the United States Postal Service. Domestic Shipping Methods are: Express, Priority, First Class (packages weighing less than 13 ounces), and Parcel Post. International Shipping Methods are: Global Express, Express Mail International, Priority Mail International, and First Class Mail International.


  • Do you ship internationally?

    Yes, we ship internationally to all countries across the world. International shipments are shipped via United States Postal Service Express Mail International, Priority Mail International, or First Class Mail International.


  • How much will it cost to ship my order?

    Upon adding products to your shopping bag, you can view the estimated shipping costs for the various USPS shipping methods prior to completing the checkout process.


  • How long will it take for my order to arrive to me?

    Orders received by AiReal Apparel prior to 12 noon EST will be shipped on that same business day. Orders received by AiReal Apparel after noon EST will be shipped on the following business day. Once shipped from an AiReal Apparel inventory location, the package mailing transit time is dependent on the shipping method as follows (in business days): Domestic: Express (Overnight), Priority (2-3 days), First Class (2-3 days), and Parcel Post (2-9 days). International Shipping Methods are: Global Express (1-3 days) Express Mail International (3-5 days), Priority Mail International (6-10 days), and First Class Mail International (6-20 days).


  • Is the free shipping promo valid toward international orders?

    The AiReal Apparel free shipping promotions are only valid towards domestic US orders.

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    Returns & Exchanges
  • What is your return policy?

    If you are not fully satisfied with your purchase and would like to return your merchandise, you may return your merchandise within 10 days of the date of merchandise receipt on items that HAVE NOT BEEN WORN, ALTERED, OR WASHED. Please note: We do not refund initial shipping and handling charges paid by the customer as part of the original purchase. All return shipping costs for merchandise are the responsibility of the customer (including the return original shipping fee for items that were initially shipped for free). Sale items are final sale and are not available for return - these items may only be exchanged for another product or store credit. Merchandise returns must be accompanied by the Transaction ID and/or Receipt Number from the original purchase along with the AiReal Apparel Return Form. Click here to download the AiReal Apparel Return Form.


  • What is your exchange policy?

    If you are not fully satisfied with your purchase and would like to exchange your merchandise, you may return your merchandise within 21 days of the date of merchandise receipt on items that HAVE NOT BEEN WORN, ALTERED, OR WASHED. Please note: We do not refund initial shipping and handling charges paid by the customer as part of the original purchase. All return shipping costs for merchandise are the responsibility of the customer (including the return original shipping fee for items that were initially shipped for free). If the exchange results in a total amount exceeding the original purchase total, an invoice will be provided to the customer detailing the applicable costs difference. If the exchange results in a total amount less than the original purchase total, AiReal Apparel will send the difference amount owed to the customer as part of the exchange package. Merchandise exchanges must be accompanied by the Transaction ID and/or Receipt Number from the original purchase as well as the details for the desired item(s) to be exchanged with. Merchandise exchanges must also be accompanied by the AiReal Apparel Exchange Form. Click here to download the AiReal Apparel Exchange Form.

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